Returns

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What’s your return policy?

GIFT IT FORWARD

All perfume sales are final – aka no returns or exchanges (unless your items arrive damaged!)* – because we’re SUPER fans of gifting it forward + not wasting sh!t.

If you try a fragrance & it doesn’t twirl you in a whirlwind of SHEER DELIGHT –

1. Gift it to a friend. Gifting it forward allows the fragrance to live on & be a hit for someone you love – & we are about fostering a spirit of joy & generosity in our community.

2. Health & safety regulations are clear. Returning it to us sends that same fragrance straight to perfume heaven – & we are not about contributing to landfills in our community.

*3. Broken or damaged during shipping is the exception. We’re HAPPY to get you what you came for & make it right! Take clear photos & email them + a screenshot of your confirmation email to us within 48 hours of receiving your order. If eligible, the damaged item will be replaced free of charge.

4. The Candy Ass Discovery Set is your BEST FRIEND. If you’re unsure about purchasing a full-sized fragrance scent-unsniffed, get your happy ass over to the Discovery Set page & DO YOUR THING.

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How long will it take to receive my refund?

If you’re waiting for a refund for damaged items, it’ll be processed within X days.

After your refund’s been processed from our end, it can take up to 14 days to reflect with your bank. If you still haven’t received your refund after 14 days, let us know!

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My order was unsuccessful, when will I be refunded?

If you get an email from us that says your order was unsuccessful or canceled, it’s UNLIKELY  that money was transferred from your account. Phew.

There IS a chance that an authorization occurred, BUT that’s just a temporary hold on the funds. No money’s been transferred. If this is the case, the hold will be lifted automatically within 48 hours.

NOTE: This could take longer to reflect with your bank. Def call them to gather more info. 

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What happens to my refund if my card is no longer in use?

Ok, though our M.O. is always to amplify JOY in your world, we can’t refund your order to another card or payment method because we’re not money magicians.

If your card account is still open, your refund will go back on that card. And YES – we CAN process a refund to the card you used even if it’s been lost, stolen, or canceled.

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My refund amount is incorrect, what should I do?

First, check to make sure there were no discounts applied at the time of sale.

Otherwise, just reach out & let us know what you were refunded & what it should have been. And remember to provide screenshots!

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Can I exchange my items?

For damaged items, you can either receive a replacement of the exact damaged items received OR receive a refund.

We do not have an exchange policy that allows for exchanging one item with another.

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How do I return my items?

If you bought something that you’re not OBSESSIVELY happy with, we encourage you to pay it forward (gift it) to a friend who’ll love it.

We don’t accept physical return of goods, primarily for the purpose of cutting down on waste.

We DO offer refunds (or replacements) ONLY for damaged items. See FAQ “What’s your return policy” for more on this!

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Do you accept returns or exchanges purchased from one of your retail partners?

Nope! If you purchased a JOY RIOT! product from one of our retail partners, follow that retailer’s return policy for refunds or exchanges.

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Accessibility  |  Do Not Sell My Personal Information