SHIPPING & DELIVERY

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How much is shipping? (*** ADD CHART***)

Shipping is FREE for domestic orders OVER $125!

 

 

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How much do I have to spend to qualify for free shipping?

United States Crew – Standard Shipping is FREE for orders over $125+.

NOTE: Free shipping is based on your order subtotal. It’s calculated AFTER any discounts have been applied & BEFORE shipping, handling, taxes, or fees are added at checkout (these will not count toward the minimum purchase requirement). This may vary during promotions & sale periods!

International Crew – We do not currently offer free shipping for international orders. We know. SAY YOU STILL LOVE US!

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How long will it take to receive my order once it ships?

You can typically expect your order to process & ship next business day.

HowEVA, during peak shipping times, orders can take up to 3 business days to process & ship (promise it’s worth the wait).

Once your order’s shipped, you’ll get a shipping confirmation email with your tracking number. PLEASE BE A GEM & allow 24 hours for tracking to show progress.

ORDERS SHIPPING WITHIN THE U.S.

 

Standard Shipping orders can expect delivery within 3-7 business days after your order’s been processed & left our warehouse.

Expedited Shipping orders can expect delivery within 2-3 business days after your order’s been processed & left our warehouse.

Next Day Shipping orders can expect delivery within 1 business day after your order’s been processed & left our warehouse.

ORDERS SHIPPING OUTSIDE THE U.S.

International order time can vary & take longer than orders shipping within the US. Orders sometimes take up to 3 business days to process & up to 2 weeks to deliver after it’s shipped. 

If you live in a more remote area, this can also add to your delivery time.

Another factor is your country’s Customs Authority. They can hold your package (for any reason) for up to 30 days. If this happens, JOY RIOT! does not have the authority to go toe to toe with Customs to speed up your order’s delivery.

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Do you ship to PO Boxes?

Once we expand into categories beyond fragrance – YES!

For now, because we only sell fragrance & fragrance / HAZMAT items cannot be delivered to PO Boxes – NAH.

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How do I track my order?

You’ll get one hell of a JOY-inducing email when your order’s been processed! It’ll include your tracking number, courier, & a trackable link.

NOTE: If you try to track your order immediately after receiving your email, you’ll probably get an error message. We know you’re excited! KEEP THAT ENERGY & please wait up to 24 hours to try again for your tracking details to generate.

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Can I combine multiple orders for delivery?

The short answer is no. If you place multiple orders, they’ll be shipped separately!

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I’m international! What countries can you ship Candy Ass to?

Due to the IATA (International Air Transportation Association), we’ve got to tango with restrictions associated with shipping fragrance & other HAZMAT items to certain countries. 


These are the countries we CAN deliver fragrance / HAZMAT products to:

Australia
Albania
Austria
Bolivia
Bulgaria
Bahrain
Belgium
Cambodia
Canada
Cayman Islands
Chile
Colombia
Costa Rica
Curacao
Cyprus
Denmark
Dominican Republic
Ecuador
El Salvador
Estonia
Fiji
Finland
France
Ghana
Germany
Guatemala
Guyana
Hong Kong
Hungary
Iceland
India
Iraq
Italy
Jamaica
Japan
Kenya
South Korea
Kuwait
Latvia
Lebanon
Luxemburg
Malta
Moldova
Montenegro
Nigeria
The Netherlands
New Zealand
Norway
Panama
Paraguay
The Philippines
Poland
Portugal
Republic of Ireland
Oman
Saint Martin (Dutch part)
Switzerland
Sweden
Singapore
Slovakia
Slovenia
Spain
Switzerland
Saudi Arabia
Taiwan
UAE
UK
US (mainland only)
Vietnam
 

Countries we can deliver SMALLER AMOUNTS of fragrance / HAZMAT products to (up to 30ml – aka – up to 3 rollerball bottles of Candy Ass OR up to 7 Discovery Sets) are:
 

Bermuda
Botswana
Brunei
Ethiopia
Guadeloupe
Honduras
Martinique
Mauritius
Mozambique
Paraguay
South Africa
Saint Lucia

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I’m international! Are there customs & duties with my order?

International shipments can be randomly chosen for inspection by your country’s Customs Authority. Because of this, you may run into import taxes or customs duties & fees. These taxes, duties, or fees can be imposed once your shipment reaches clearance.

JOY RIOT! does not have the authority to challenge Customs on your behalf. You are responsible for all potential charges for a customs clearance.

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What do I do if my package is lost or missing?

Deep breaths! Remain calm!

JOY RIOT! is partnered with Route – the leader in package protection & tracking solutions. Da-da-da-daaaa!

By selecting Route+ at checkout, your order is protected from damage, loss, & theft*. If your order never comes or shows up broken (the audacity), you can easily file a claim in the Route app & receive a replacement OR be fully reimbursed.

We’re honestly THRILLED to offer this service & MEGA recommend that you add Route+ package protection at checkout.


*DAMAGED PACKAGES – Claims for damaged packages need to be filed with photos of the damaged package & item(s) no later than 15 days from when the order was marked delivered.


LOST / STUCK IN TRANSIT PACKAGES – Claims for packages presumed lost (where the status is not delivered) must be filed after 7 days (20 days for international) & within 30 days from the last checkpoint.

STOLEN PACKAGES – Claims for packages marked delivered but not received (where there’s no evidence of porch piracy) must be made 5 days after your delivery date (but no longer than 15 days after) to ensure it wasn’t misdelivered or easily found around the premises. Stolen orders over $100 USD require a police report.

Please follow these steps before taking your claim to Route:

1. Check with neighbors, family members, or your landlord / apartment managers
2. Check all the areas around your usual delivery location
3. Check for notice of attempted delivery
4. Contact the carrier directly for further assistance
5. Contact Route if all else fails!

NOTE: JOY RIOT! is not responsible for any missing or broken packages. All disputes should be handled through Route.

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Yay Now, Pay Later

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Accessibility  |  Do Not Sell My Personal Information